Customer Testimonials
Lukas provided an exceptional car buying experience from start to finish! He truly went above and beyond to make sure everything was seamless and stress-free. At one point, he even offered to come right to my house at my convenience just to get some paperwork signed, which saved me a ton of time. On top of that, he was completely transparent, fair, and willing to work with me to make a deal that left me genuinely happy. If you are looking for someone who puts the customer first and delivers top-notch service, I can't recommend Lukas enough!
Gustavo was amazing!!! Look for him when you’re get there!
I had an amazing experience working with Zach and Darius! The entire process was quick, smooth, and straightforward. Both guys were extremely knowledgeable about the vehicles and took the time to understand exactly what I wanted in my new car. They were able to meet all my wants and desires, making sure I drove away in a vehicle I absolutely love!
I went into the dealership not expecting to purchase a vehicle that day, but Zach and Darius made me feel so comfortable throughout the entire process. There was no pressure, no feeling rushed, and none of the pushy sales ... Read More Google - Oct 24, 2026
Darius was helpful knowledgble and helped me get into a car
Zach Rodriquez is an amazing person and Carl Black associate! He made the purchase of our new SUV painless and fun, which is a rarity. A very pleasant experience all around. Plus, we got a great deal! Thank you Carl Black!
Gustavo helped me greatly
Recently bought a car from this dealership. Worked closely with Travis Hanes - Business Development- Carl Black Orlando. I had a positive experience working with him throughout my entire car-buying process. From my very first phone call inquiring about a vehicle to the day I purchased my car, he was there every step of the way.
He was consistently professional, knowledgeable, accommodating, and, most importantly, honest. I especially appreciated his transparency and straightforward approach, without the “games” that can sometimes come with car shopping.
Of all the dealerships I visited, he was by far the most professional person I encountered. ... Read More Google - Oct 21, 2026
Purchased a new Yukon. Darius was great to work with from start to finish. Great communication, no pressure and super nice.
Zhane was very to work with, keep up the good work!
I don’t recommend it at all.
I can’t say enough good things about my experience at Carl Black Chevrolet of Orlando! From start to finish, the whole process was a great experience, and a huge shoutout to Lukas Rios for making it happen! Lukas went above and beyond to make sure I found the truck I wanted, answered all my questions, and made the entire process easy and enjoyable. He was extremely helpful, personable, and genuinely cared about making sure I was happy with my purchase.
I ended up getting a 2026 Chevy Silverado LT Trail Boss, and I couldn’t be happier with it! The ... Read More Google - Oct 21, 2026
Zhane and Chino were great!
This was probably the easiest and quickest deal made on a new vehicle purchase, Zach really knows his stuff great vehicle knowledge and we were able to find what i was looking for rather quickly. Zach was honest and efficient no wonder he has won employee of the month almost every month this year! Thank you!
Zack was awesome, he handled everything over the phone and we were in and out … he was able to get us exactly what we needed
Zach was easy to work with and was focused on meeting the customer's requirements regarding the purchase of a new car. Even though it was raining that day, our trip from Titusville to the Carl Black facility and the process of purchase was an enjoyable experience.
Great dealership! Excellent customer service. Tomaris my salesman was a great help. He went above and beyond to make sure i walked away with something affordable and reliable. Thank you
This dealership lies About the work that is needed on your vehicle. They told us multiple things had to be completed, but after bringing our car to another Facility we found out that Carl Black have lied about what was needing to be done on our vehicle. We paid a lot of money for something to be fixed to find out later that was not even the problem. I would not recommend their facility at all..
⭐⭐⭐⭐⭐ 5 Stars | Outstanding Service and a Customer-First Experience!
I recently visited Carl Black Chevrolet Buick GMC this past Saturday for routine maintenance, and I couldn't be more pleased with the experience!
A special shoutout to Nelson, the Sales and Leasing Consultant, who truly went above and beyond to ensure my vehicle was handled with the utmost care. His professionalism, attention to detail, and genuine commitment to customer satisfaction made the entire experience exceptional.
What really stands out to me about this dealership is its customer-first culture. You can tell that taking care of people isn't just something they advertise; ... Read More Google - Oct 18, 2026
Today was my first time here, my car needed an oil change and I have to say WOW AWESOME customer service! Marina Torres was my advisor and she was so wonderful, so nice, super friendly and so helpful. She kept me updated at all times. She even went out of her way to call my pro tek service plan to see if the tire rotation was covered and it was😃! I was so happy when she told me. The service was excellent and fast! I want to thank Marina again for her help and for making everything so smooth and ... Read More Google - Oct 17, 2026
Zach Rodriguez was an outstanding salesperson! Knowledgeable and professional, he was never pushy, and made the whole process smooth and straightforward. He answered all my questions quickly, handled the paperwork efficiently, and made delivery of my vehicle easy and stress-free. The entire dealership staff was friendly and inviting as well. I really appreciated the experience and would definitely recommend them. Love my new car!
Zack was very helpful and a pleasure to work with. My wife and I would recommend him to anyone!
(Translated by Google) Excellent service, thank you. (Original) Excelente attention gracias
Making an appointment to bring my vehicle in for servicing that was due, was easy and accommodating. The staff and service was great!
"Ciara" the Advisor is very knowledgeable, thanks for all you help
Luca was great. Friendly and honest. He went above and beyond for me.
Great experience working with Zhane Rodriguez! He was professional, knowledgeable, patient, and extremely helpful throughout the entire process. answered all my questions, made everything smooth and stress-free, and truly went above and beyond to provide excellent customer service. Highly recommend asking for Zhane!
Lucas was great! He made the process very easy.
Zhane was amazing! 100000% recommend him. No pressure and very helpful!
I was only able to communicate with Nelson over the phone due to being in a different city. I feel that Nelson was honest and professional in helping us get are car back on the road.
Darius did an exceptional job helping us find the perfect car and walking us through the purchase. Carl Black Chevrolet can be proud to have him on their team! Stop By and ask for Darius!
Just purchased a 2026 Yukon Denali from Darius at Carl Black GMC in Orlando. Darius did an exception job answering all questions and concerns regarding this new purchase. A total professional - Darius provided a seamless process to purchasing this vehicle. I highly recommend Darius as your Carl Black sales person if you are interested in purchasing a new or used vehicle.
I’m going to be buying my 10th GMC Daully The sales person didn’t even wanna help me. I don’t recommend that dealership.
One of the most frustrating dealership experiences I've ever had. I was sold a vehicle with registration issues that were never disclosed before the sale. Afterward, I spent weeks trying to get answers through phone calls, voicemails, and in-person visits, only to be ignored or passed around.
Customer service was poor from start to finish, and accountability was nonexistent. The service department felt disorganized, with staff appearing more interested in chatting than helping customers. Laurie was the only employee who consistently acted professionally and made an effort to assist. Unfortunately, one helpful person wasn't enough to make up ... Read More Google - Oct 13, 2026
Tomaris really made my experience great with the dealership! He exceeded my expectation and got me into the car that I wanted. I would definitely recommend him in the dealership to everyone.
I had a great experience working with Zach Rodriguez at Carl Black GMC. Zach was professional, knowledgeable, responsive, and easy to work with throughout the entire process. He made the buying experience straightforward, answered all my questions, and worked with me to get a deal I felt good about. I appreciated his communication and the no-pressure approach. If you’re looking for a GMC and want someone who will treat you right, I highly recommend asking for Zach Rodriguez. I would absolutely do business with him again!
One of the best customer service experiences we've ever had! I cannot say enough good things about Service Manager Joshua and the team at Carl Black Chevrolet Buick GMC!
Our daughter experienced an unexpected and stressful vehicle issue when her gearshift literally came apart in her hand, leaving her unable to put the vehicle in park. After seeking help at two other locations, she ended up at Carl Black, and we are SO thankful she did!
From the moment she arrived, Joshua went above and beyond. He was incredibly friendly, reassuring, and genuinely concerned about helping her. He worked ... Read More Google - Oct 12, 2026
Had a great experience getting my GMC Sierra at Carl Black! Zachary was awesome to work with. Listened to exactly what I wanted to help us choose the perfect truck. I also appreciated everyone at the dealership working timely to get us in and out with the best deal!
Great experience with Zhane love the new wheels.. ty so much
I had such a wonderful experience at Carl Black Chevrolet Orlando! From the start - Zach, Josh, and the entire team made the car-buying process so easy and enjoyable. Zach was incredibly kind, helpful, and professional throughout the entire experience. He made sure I felt comfortable, answered my questions, and made a stressful process feel exciting and effortless!
I truly appreciate the time, patience, and care this team put into helping me get into my new car. I couldn’t be happier with my experience and would absolutely recommend asking for Zach if you’re looking for a new vehicle! ... Read More Google - Oct 11, 2026
We had a great experience working with Zach when purchasing our vehicle! He was friendly, professional, and thorough throughout the entire process. He took the time to answer all of our questions, made sure we understood everything, and made the whole experience smooth and stress-free. It was a pleasure working with him, and we truly appreciated how helpful and easy to work with he was. We highly recommend Zach and Carl Black Chevrolet Buick GMC to anyone looking to purchase a vehicle!
Ask for Darius, awesome salesman. Customer service was amazing!WILL definitely recommend to anyone needing a new or pre-owned vehicle!!!
Darius was great to work with and helped through a non standard trade in situation.
Lukas Rios was extremely helpful in the purchasing process of my new truck. Thank you to the team!
Darius good sale person was nice
Darius was very helpful and a pleasure to have him as my salesman.
Luke did an awesome job with our Denali purchase. Very polite and honest! Definitely recommend him for your next vehicle purchase. He’s a true Floridian give him a call! This is our first purchase from Carl black. I’ve had Carl black service our 2023 Tahoe and I have found them to be quite capable.
Gustavo hooked handle everything great amazing service
These guys will treat you right. Thanks Carl Black and big shout out to Zack, you made it easy…..
Great experience at Carl Black Chevrolet. Darius did a good job. We are very satisfied.
Shane was awesome! I definitely recommend coming to see him for your next vehicle purchase!
Sales is terrible. Can get a much better deal elsewhere
Service is terrible. Had my Buick in there 4 months ago and paid over 2 grand to get my AC fixed (rear core is leaking). 4 months later it is broken and it is another 3 grand to get it fixed (now the front core is leaking?). Are they just throwing parts hoping to get it fixed? The odds of both cores failing at the same time is zero. They are just soaking me for money. And on top of it, dropped it off Wednesday, didn't get the diagnosis until Friday late. Just ... Read More Google - Oct 3, 2026
My service advisor Stephon always nakes me feel like a VIP.
I recently purchased a GMC Canyon working with Zane at Carl Black GMC. Zane was professional and very knowledgeable about various trims and options for this vehicle. He located the exact model and trim specifications we were looking for and made the buying process seamless.
Tomaris made a stressful time in my life easy and quick, not to mention surprisingly enjoyable. Would 100% buy another car from him.
Just purchase a 2026 GMC Sierra 1500! Sales Consultant....Zhane and the sales and finance team was phenomenal! The Customer-Centered service was exceptional! They are "HIGHLY RECOMMENDED!"
Carl Black is a top notch dealership in the Orlando area! The staff is knowledgeable and friendly. Tomaris Hill was my salesman and he is professional and actually listens to what the customer wants. He found what I was looking for without trying to upsell me. My family will definitely return!
Tamares Hill did an excellent job! Got me the best price/rates and kindly delivered the vehicle to me! The entire process was made online, I didn’t have the need to be at the dealership! You can bet a customer service like the one you find at Carl Black! Totally recommend it! Thanks Tamares!! U are a rockstar!
For a place that looks so state of the art, it’s shocking how they all walk around like they have no idea what is going on. The service department is clueless. I called and schedules a service. I have an appointment. When I arrive they act like they don’t know what I’m talking about. They tell me the piece I was quoted was only the labor. NOT THE PARTS! Who quotes like that??? What the heck? Anyway, left, went to an independent shop and had the work done for a third of the carl black price. They ... Read More Google - Sep 22, 2026
Do not buy from Carl Black. Bad service. Chevy transmission went out at 62000 after warranty expired
Terrible vehicle service!!!
I knew exactly what wanted. Website said they had 2 it. Got a text message saying car was available and made an appointment to go see it. Got several more messages confirming appointment and availability of said car. There was supposed to be 2 cars ready for me to look at. Arrived at dealership and was told the cars weren't there. Excuse me??? You confirmed appointment and availability. Now there's nothing. Need i say more. I gave them a piece of my mind. They assured me they were in transit. No...I needed a car today. I left. I got ... Read More Google - Sep 14, 2026
Five years ago I had great service. I bought a vehicle. I recommended family members. The past year, the service has severly declined. On my last visit, I made an appointment to get new tires. When I arrived, I was told my tires were present. They were not. I was delayed 2 hours. Today, I made an appointment for service at 9am. I received an email confirmation. Upon arrival, I discovered that the service department was closed. I.left a message for the GM. The only reason I gave 2 stars is because the receptionist actually acted like she cared. The GM ... Read More DealerRater - Sep 7, 2026
I had an absolutely wonderful experience purchasing my new car! From the beginning to the end of the process, Tomaris Hill was professional, patient, knowledgeable, and genuinely helpful.
Buying a car can sometimes feel stressful and overwhelming, but Tomaris made the entire experience smooth and comfortable. He took the time to answer all of my questions, listened to what I was looking for, and made sure I felt confident throughout the process. I never felt pressured or rushed, which meant a lot to me.
I truly appreciate how well I was treated and the excellent customer service I received. Tomaris ... Read More DealerRater - Sep 5, 2026
I was charged 21 something for shop supplies all I had done was a abs programming. I didn't know i takes brake cleaner shop towels etc. To plug in a laptop and programming a module.
From the first hello and handshake, through the many questions and different model options we wanted to see, to getting us the best possible price, Tomaris demonstrated professionalism and genuine concern for our needs. He did everything he needed to do in order to make us devoted Carl Black customers and happy GM owners. Thank you Tomaris!
This is my first negative review here, which says a lot since I’ve always had good experiences with sales. Today’s service visit, unfortunately, was a different story.
I dropped my car off around 1:05pm for an oil change with Stefon, who quoted me about an hour — no issue there, I was fine waiting. He also asked if I wanted the car cleaned, which I always say yes to, and I asked him to quote replacing the wipers, which he did.
Around 2:30, Stefon told me the car was ready and mentioned the rear wiper was torn. This confused me, ... Read More Google - Aug 31, 2026
The tow truck company offered great service but this was a terrible experience at Carl Black Chevy and they charged me for wasting my time.
I bought my 2025 Suburban at this dealer (Carl Black on East Colonial). The engine went out despite regular oil changes after 106,000 miles. I took it to two (closer) mechanics as the engine problem is a bit scary. Both diagnosed it and recommended I take it to Chevy to see if they could assist and waived diagnostic fees without me requesting waiver but they both told me I’d need to replace the engine one way ... Read More Google - Aug 26, 2026
⚠️ WARNING TO BUSINESS OWNERS AND CHEVROLET SUBURBAN BUYERS
We purchased a 2025 Chevrolet Suburban for our black car transportation company in Orlando, Florida. After only approximately 14–15 months of use and around 100,000 miles, the engine failed.
We took the vehicle to a Chevrolet dealership for diagnosis and were told that they would need to open the engine to determine the exact cause of the failure — at a cost to us of approximately $3,000 just for the diagnostic teardown.
We contacted General Motors Customer Service asking for assistance. Unfortunately, our experience was extremely disappointing. The representative, Ashley, told us that GM could not determine ... Read More Google - Aug 25, 2026
Tried buying a truck there and they let me leave...Rule#1 of sales never let the customer leave without knowing other than come back tomorrow. Left shopped online and found a better deal at Rivard GMC! Also went to get parts there, 1 guy, phones ringing like crazy, 3 people in line, but was more worried about the phone. Geezzz get the guy some help!
Updated my 3 star to a 1 star, of coarse would do 0 stars if I could now. Scheduled a oil change here for my daughter since they were the only one with availability. We have a service contract that ... Read More Google - Aug 14, 2026
I was disappointed with my recent service experience at your dealership. I do not appreciate service personnel recommending or attempting to upsell additional equipment, services, or additives when GMC itself does not recommend these products for newer vehicles.
I understand that dealerships may offer additional services, but I believe recommendations should be based on the manufacturer’s guidelines and the actual needs of the vehicle, rather than on unnecessary add-ons.
Another concern is that the next recommended service or maintenance interval was not even discussed with my wife or my daughter, who brought the vehicle in for service. If there ... Read More Google - Aug 12, 2026
The service rep was nice and experience was ok. But the confusion on price from when I made reservation on website and it almost doubled before I questioned it was disheartening. Also the rep said my truck would be hand washed but there was grease on my door and foot sill. Didn’t have this experience at my other GMC dealership for service.
Friendly group. Zhane, Louis and Shami did an outstanding job getting me in and out with my new vehicle in no time at all. From the sales team to the service department. The Carl Black Orlando dealership is top notch in my opinion. EVEN HAD FRESH SUSHI ON SITE! 💥💥💥
Dropped off my vehicle, a 2024 GMC 2500, three hours prior to my scheduled appointment. Upon arrival, I was informed by the service writer that the vehicle would need to remain overnight for a radio update reflash and that it would be the first one addressed in the morning.However, when I later called for updates and subsequently visited the service center, I was told that my vehicle had not been pulled in and was not being attended to. This experience has been quite disappointing and reflects poorly on their handling of warranty work. It seems that if a service is covered ... Read More Google - Aug 8, 2026
I purchased a SUV from Carl Black in Orlando, FL. It was the best decision I made. I met Josh over the phone. He was nice and well knowledgeable he answered every question I had. I was sure of the vehicle I wanted and he made sure I got it. Thank you Josh for making this experience the best yet.
Was contacted by Josh brown about a danali truck I was interested in. He asked if I was still interested in purchasing a truck, and I said yes, but not with Carl black gmc. He then SAID.. not asked… “WHY? Cause you can’t get the low price you want?” I said because I don’t like the communication process that I received the month earlier with no one contacting me for 3 days after I inquired online and over the phone. He then said another condescending remark to which I said, see, this is exactly why I don’t want ... Read More DealerRater - Jul 23, 2026
After everything I've experienced, I can honestly say Carl Black has shown what great customer service and service recovery look like. While my previous concerns were more manufacturer-related than dealership-related, the team consistently listened, cared, and did everything they could to make things right.
A special thank you to Louis Leon and Tomaris Hill. They took the time to understand exactly what I was looking for, answered every question with honesty, and provided expert guidance without ever making me feel pressured. Their professionalism, knowledge, and patience made a difficult decision much easier.
I walked into the dealership expecting to ... Read More DealerRater - Jul 15, 2026
Bought a $60k car from this dealership and all of the extended warranties. Then after 12k miles when a one inch piece of plastic popped off the steering wheel, they declined our coverage and are trying to charge us $1200 to do the work. Huge disappointment and feel bait and switched. We even involved the manufacturer who stated this should be covered under warranty but the dealership was blocking the approval. Do not buy a car here.
A huge shot out to Tomaris and Darius on assisting me with getting my new 2026 GMC Terrain!! These two gentlemen listened to what I wanted and needed from start to finish, and if it wasn’t for them, I wouldn’t be enjoying my new car!! Thank you guys so so much! I couldn’t feel more happier or blessed with my new car!! If anyone is ever in the market, please reach out to one of these gentlemen! 10+ starssss!!!
Best dealership experience ever! Lukas Rios (Sales), Hector Jimenez (Sales Manager), and Shami Johnson (Finance) made the process smooth. Really, every single person there was professional and kind and the dealership itself was clean and pleasant. Omar Rodriguez is clearly an effective General Manager. Lukas - thank you for taking such great care of us. Who knew that the process of buying a car could be enjoyable!
Amazing experience! Tomaris was such an amazing help getting me into the car I wanted with a price that works for me!
Tomaris was amazing!!! I was just shopping around unsure of what options I have due to credit issues and they made it happen! Clean facility, clean vehicles extremely satisfied!!!
After being let down by two shady Kia dealers, I came to Carl Black, and glad I did. I can't recommend Lukas Rios enough, he was honest from the start and great to work with (two things rarely said about a car salesman!). He worked with me over several days to get to a deal that worked for me, but without being pushy. Everyone else at the dealership was easy to work with as well, and the fees were competitive and transparent. Even after the sale, when we transferred everything from the old car to the new car, Lukas ... Read More DealerRater - Jun 22, 2026
The last time I went to a dealership I stayed all day only to leave disappointed. This is the best experience l've had when dealing with a dealership. I left with this beauty all thanks to Tomaris Hill. He listened to my needs and pointed me in the right direction. One satisfied customer I am! I even had a chance to eat free sushi today which was delicious!
Lukas Rios was our sales person. He is excellent. He showed us exactly what we wanted to know about the car. We took a drive with him. We did an excellent first meeting with him and he is the greatest one that we could possibly ask for.
I had a great experience working with Lukas Rios. He was professional, patient, and very helpful throughout the entire car-buying process. He answered all of my questions honestly and made sure I understood every step. I never felt pressured, and he worked hard to help me find the right vehicle for my needs. I highly recommend Lukas Rios to anyone looking for excellent customer service and a smooth dealership experience. Thank you, Lukas!
3 hours of labor to do a job that is documented as 20 minutes book time, and not willing to waive the diagnostic fee. I'm forced to pay for the shop's overhead at $210/hour. How do you think I feel about my Chevy ownership experience?
I had an excellent experience browsing this dealership's website! It was incredibly easy to navigate, and I found exactly what I was looking for without any hassle. They have a fantastic selection of vehicles, including many low-mileage options that are in great condition. The inventory is well organized, making it simple to compare different vehicles and features. I was impressed by the variety and quality of the cars available. Highly recommend this dealership to anyone looking for a smooth, stress-free car shopping experience! Also Joshua Huertas was awesome to work with, he communicated with me throughout the entire process, ... Read More DealerRater - Jun 12, 2026
I cannot say enough great things about Mr. Tomaris Hill at Carl Black Orlando. He helped me navigate a unique situation by getting me out of my Lexus GX and into a Yukon, and he made the entire process seamless from start to finish.
Mr. Hill was incredibly knowledgeable, patient, and genuinely invested in helping me find the best solution for my needs rather than simply making a sale. He took the time to discuss different vehicle options, answer every question thoroughly, and provide honest guidance throughout the process. His expertise and professionalism immediately put me at ease.
What truly ... Read More DealerRater - Jun 10, 2026
Horrible sales tactics from Darius. Didn’t offer any flexibility in payments, showed us 2 options for lease and every time we asked for other options he said no, there’s only these 2. When online it offered one price and on site they offered almost the double. Would never recommend this place to anyone searching for a vehicle. And on top of all that very disrespectful when we were leaving laughing as loud as possible and saying goodbye sarcastically. So much lack of professionalism.
I just bought my new Chevy Silverado RST in the gorgeous White Sands color. Huge shoutout to Tomaris! He was incredible to work with from start to finish. He was professional, knowledgeable and he genuinely cared about getting me into the perfect truck. He made the whole buying experience smooth and stress free. If you are looking for a new ride, go see Tomaris at Carl Black. You won’t regret it!
Tomaris Hill was exceptional throughout the entire process of selling us a truck. He was professional, personal, and persistent. He was willing to work with us and make sure we got what we wanted. He made the whole process extremely easy. Buying a car is exciting and not in the same breath, but he took all the stress out of it. I would highly recommend this dealership and most definitely Tomaris as an outstanding sales person and personal person.
We had a wonderful experience. Tomaris Hill made it stress free and easy! He listened to the exactly what we wanted and not only shared information; he also sent us videos of the cars we were interested in. I would ABSOLUTELY recommend Tomaris to anyone looking for a new vehicle!!
From the moment we arrived until the moment we left, we were exceptionally well taken care of. Every question we had was answered, and the entire experience made me feel confident and comfortable with my purchase. Tomaris Hill was absolutely amazing, and I truly appreciate all of your help and outstanding customer service.
My experience at Carl Black was great. They Tomaris Hill was able to accomplish the nearly impossible. Now my daughter is driving a new 2026 Trax. Thank you so much for your patience and persistence.
Proud owner of a beautiful new 2026 ocean blue Buick Envista Avenir from Carl Black Chevrolet Buick. Tomaris made the whole process positive friendly and smooth. Appreciate him and the team there at Carl Black. Thank you again Tomaris for the care and professionalism shown to me and Paul.
After taking our 2020 EQUINOX in for the 30,000 mile oil change and tire rotation I found myself, for the first time, very disappointed. The told me they would NOT rotate the tires. The actual mileage is 29, 000. Instead they tried to sell me $920 worth of new tires after telling me they would NOT rotate.
We have always been a big fan of Carl Black and always recommend them to all friends who have a GM product.
Our Equinox is in showroom condition…. Garage kept and my husband takes great pride im the condition of the car. We left the dealership and went ... Read More Google - May 11, 2026