Customer Testimonials
Great service
Five years ago I had great service. I bought a vehicle. I recommended family members. The past year, the service has severly declined. On my last visit, I made an appointment to get new tires. When I arrived, I was told my tires were present. They were not. I was delayed 2 hours. Today, I made an appointment for service at 9am. I received an email confirmation. Upon arrival, I discovered that the service department was closed. I.left a message for the GM. The only reason I gave 2 stars is because the receptionist actually acted like she cared. The GM ... Read More DealerRater - Sep 7, 2026
I had an absolutely wonderful experience purchasing my new car! From the beginning to the end of the process, Tomaris Hill was professional, patient, knowledgeable, and genuinely helpful.
Buying a car can sometimes feel stressful and overwhelming, but Tomaris made the entire experience smooth and comfortable. He took the time to answer all of my questions, listened to what I was looking for, and made sure I felt confident throughout the process. I never felt pressured or rushed, which meant a lot to me.
I truly appreciate how well I was treated and the excellent customer service I received. Tomaris ... Read More Google - Sep 6, 2026
Our salesperson Luke Vallone was very knowledgeable and patient with us. He made our experience pleasant.
Tomaris Hill was the best salesperson I have ever felt with ! What a great experience
Great service from Zhane. Second car we purchase and will definitely be recommending. Great communication through the whole process.
I had an absolutely wonderful experience purchasing my new car! From the beginning to the end of the process, Tomaris Hill was professional, patient, knowledgeable, and genuinely helpful.
Buying a car can sometimes feel stressful and overwhelming, but Tomaris made the entire experience smooth and comfortable. He took the time to answer all of my questions, listened to what I was looking for, and made sure I felt confident throughout the process. I never felt pressured or rushed, which meant a lot to me.
I truly appreciate how well I was treated and the excellent customer service I received. Tomaris ... Read More DealerRater - Sep 5, 2026
Great experience. Lukas was a phenomenal sales person. Very professional, understood what I was looking for, and helped my buy an amazing new truck!
Luke was amazing! He was very responsive and extremely helpful! I am super happy with my experience and will happily refer friends and family to come and ask for Luke!
Darius Melton was incredibly helpful during my purchase experience last week at Carl Black GMC. He provided a no-pressure environment and gave me clear guidance. Also, Mr. Johnson in Finance made the purchase process easy and simple.
Luke Vallone helped us find the perfect truck for our family of 5 just a few days after we got in a bad accident with our mini van. We had a budget and specific needs in mind and he was able to find us the perfect vehicle to accommodate everything. We’ve never had a smooth vehicle buying process until today. We will definitely be back and coming to see him again for our future vehicle needs! He definitely deserves to be on that associate of the month wall! 🙂 Thank you!
Zhane is the best! Super patient, understanding, professional. This place won me over Starling.
Definitely stop in and talk to Chino in sales. He stayed late to finish my sale, and he went above and beyond to answer questions and help with everything in the process. We did a bunch of test drives and he was very knowledgeable A-Z for the transaction.
We had a great experience working with Tomaris Hill. He made the entire process smooth, efficient, and stress-free. We found the right vehicle and completed the entire purchase in just 2.5 hours! He was professional, knowledgeable, and helpful throughout the process. I highly recommend asking for him if you’re looking to purchase a vehicle.
Great Experience! Tomaris provided exceptional service from start to finish. His expertise, professionalism, and attention to detail made our buying experience absolutely wonderful. He made the entire process easy and enjoyable. Highly recommend Tomaris if you’re looking for a great car-buying experience! Go See My Guy, at Carl Black Chevy!
Amazing experience with T and Shami taking care of my wife and I! Two cars in one day!
Tomaris Hill made the car buying process quick and easy. I was in and out of the dealership in 3 hours driving a new truck. Will continue coming back here as long as I live in Orlando.
Darius meltin was a very good salesman on point friendly service very happy with the outcome. I highly recommended.do see Darius at Carl black
Tomaris was an absolute stud in helping my mom get into her new car!
Tomaris made purchasing a new truck for my father an absolute DREAM!!
Second car from Carl Black, Zack was awesome. Thank you for taking such good care of me.
I had a wonderful experience working with Darius Melton over the weekend. It started with exploring trucks on the Carl Black website and requesting information on a model. That initial experience online was easy and informative. The next interactions that followed with Darius is where the experience got even better. Darius called me and was warm and inviting to visit the location to look at the truck. He worked with my schedule and followed up end to end greeting me at the door when I arrived. He listened with care on the things that are most important to me and ... Read More Google - Sep 1, 2026
Zhane was my sales rep, he has an amazing attitude and willing to go the extra mile, he even helped me transfer my stuff from one vehicle to the other. The sales manager and financing were amazing with helping get the best deal possible. The entire staff went above and beyond to help me. Nothing but good things to say about Carl Black Chevrolet.
Carl Black is like no other! We started with Nelson who went above and beyond, more than once , making sure service was done on our vehicle with Terry helping, making you feel they are available 24/7. Then we continued our experience with Zhane purchasing a different vehicle. His knowledge, professionalism and dedication to excellence in the sales area. Then finishing off the experience with Shami in financing. No words can really give the applause and appreciation to this team , that made us feel like family! The Carl Black Family is now our family! Thank you to all! We will be back!
Leased a new Buick here a few weeks ago, worked with Zhane and was in n' out in two hours! Very easy experience.
Wasn’t even there for an hour! Darius helped me buy out of my lease, quick and easy process
From the first hello and handshake, through the many questions and different model options we wanted to see, to getting us the best possible price, Tomaris demonstrated professionalism and genuine concern for our needs. He did everything he needed to do in order to make us devoted Carl Black customers and happy GM owners. Thank you Tomaris!
Lukas did a great job communicating with me and making the process as efficient as possible. He went above and beyond in looking for additional discounts etc to make me feel as my business was valued. Separate shout out to Stefon in the service department he's the best.
Highly recommend working with Carlos Criddle! We had a great experience with him; He has exceptional customer service skills and is super friendly and knowledgeable. 10/10!!
I had an amazing experience working with Lukas Rios at Carl Black Chevrolet! From start to finish, Lukas was professional, friendly, knowledgeable, and genuinely helpful. He made the entire process smooth and stress-free, and I never felt pressured or rushed.
Lukas went above and beyond to make sure I was comfortable and happy with my experience. His customer service was exceptional, and it’s clear that he truly cares about his customers.
10/10 experience! I would absolutely recommend Lukas to anyone looking for a vehicle. If you’re shopping at Carl Black Chevrolet, definitely ask for Lukas Rios—you won’t ... Read More Google - Aug 31, 2026
Darius Melton was my sales person today and what an amazing experience he was very professional and knowledgeable about every question I asked him great personality he’s a keeper and a accept to Carl Black thank you for making my dream of my new equinox a reality .
We had an excellent experience with Carl Black Chevrolet, and I especially want to recognize Lukas for the outstanding service he provided throughout the entire process. We traded in our older Yukon for a new Denali, and Lukas made the transaction incredibly smooth and seamless from start to finish. He was professional, knowledgeable, transparent, and made sure everything was handled efficiently without any unnecessary stress or complications.
The entire experience exceeded our expectations. Lukas took the time to make sure every detail was taken care of and that we were completely comfortable with the new vehicle before leaving. It’s ... Read More Google - Aug 31, 2026
After a bad experience at a different dealership over a decade ago, I had sworn off ever buying a new car again. However, I was just in the market for a new truck, and I decided to hold my nose and go into a dealership to test drive the model I was looking at.
My experience with Lukas with Carl Black GMC in Orlando surprised me completely changed my view about dealerships. I ended up getting a really good deal with the GMC Canyon I was looking at. Lukas was great even after the sale, and has helped me out ... Read More Google - Aug 31, 2026
Lukas Rios, Sale Associate, provided outstanding customer service and was amazingly knowledgeable. I would highly recommend Carl Black GMC!
I had such a great experience purchasing my Buick Envista from Carl Black Orlando, and I can’t say enough good things about Lukas! From start to finish, he was absolutely amazing. He made the entire process so easy and stress-free, answered all of my questions, and made sure I felt comfortable every step of the way.
Lukas was professional, knowledgeable, patient, and genuinely made the experience enjoyable. I never felt pressured, and I truly felt like he cared about helping me find the right vehicle. I’m so happy with my new Buick Envista and so glad I had ... Read More Google - Aug 31, 2026
I purchased a pre owned vehicle from Carl Black, fourth car in the family. Wonderful place to work with and everyone has been so helpful! Special shoutout to Zach for taking care of me, even on his days off to make sure I was good, and TJ and Josh for getting me set up in service. Yall are absolutely amazing in getting people taken care of. Thanks again!!
I went in for service and wound up with a new truck! Darius me me on the floor and we started talking. He is an amazing young man that overcame all of my objections. He worked tirelessly to convince me to trade up! I couldn't be happier. Thank you Darius!
My longtime friend Darius helped me find the blacked out Yukon that I’ve been looking for! Amazing experience and excellent deal!
Exceptional experience! I have had my doubts about Carl Black ever since I have moved here. Then I decided they give it a chance. I will tell you that I’ve never made a better decision in my life, with the help Darius Melton. He made my truck purchase as easy as could be! Thank you D & the whole Carl Black crew!
I used the Carl Black website to find the truck I wanted to purchase. Darius called me back with information. I set up an appointment to meet Darius. The negotiating went smoothly. I purchased the truck. Darius in sales and Josh in finance were both helpful and knowledgeable. I would recommend them both for anyone looking to purchase a GM vehicle.
Have purchased 2 vehicles from here and have had many service appointments. Zach did a great job walking us through various options and didn't push to steer us towards vehicles that didn't fit our needs. There is a saying the people love to buy but hate being sold. Zach and the team did an amazing job and Josh in finance was a delight to work with as well. Kudos to the Carl Black Team all around - a great operation and would recommend seeing how they can help you in your next vehicle purchase or lease.
I couldn’t be happier with my experience of purchasing my new truck! From the very beginning, Nelson was there to help. He answered my very first phone call, took the time to answer all of my questions, and made me feel comfortable throughout the entire process.
I also want to give a huge thank you to Zhane, who went above and beyond to help me find the best vehicle. He was patient, helpful, and truly listened to what I was looking for.
From the first phone call to driving away in my new truck, I felt taken care of ... Read More Google - Aug 30, 2026
What a great dealership to work with. My salesman Zhane Rodriguez was great. He is very knowledgeable about the products here and made the experience very comfortable. I would recommend anyone looking for a vehicle to visit Carl Black first and ask for Zhane R.
Luke did an awesome job working with my wife and I getting our new truck.
Thank you very much to zhane and the sales manager that sold me the 2020 at4 last Saturday. I love the truck. Just have to learn how to use all the stuff it has.
Working with Zach is always a breath of fresh air. Genuine, straightforward communication & total transparency. He always works hard to get us a great rate and makes sure we are 100% comfortable before signing anything. Highly recommend asking for Zach when you visit! Shout out to Josh in finance and even Stefon in service. They treat us like family and we always appreciate their support!
Gustavo was nice and friend helped us out in purchesing our new chevy trax
Stefon Francis was a pleasure to work with. Patiently communicated all the details of my invoice to me. They were professional and attentive the whole way through. Will definitely be heading back to Carl Black!
Great place. Great staff. I love they didn’t push hard on the upsell. They gave suggestions and well noted.
Luke v was awesome and very helpful and got me and a brand new vehicle thanks bud I appreciate
Zach is great! Wonderful salesperson that helped!
Had a great experience. Pretty easy process. Zhane did a great job listening to what I wanted and needed. He didn't try to upsell me.
Great service! ❤️
Gustavo did a great job. I got the truck I want it.
Zach was great from start to finish! Very patient, professional and got my wife and I the exact Truck we were looking for at an incredible price. The service at Carl Black is superior, it’s been my go to dealer for vehicles and service since I found them 5 years ago.
They were very courteous and I was pleased with my the way my car looks when they we're finished
Zhane and Zach were amazing! They made the whole car-buying experience easy and enjoyable. They were both very helpful, friendly, and professional throughout the entire process. We’re definitely going to come back here when we’re ready for another car. Highly recommend them!
Zach and Zhane were absolutely awesome! My son and I came into the dealership, and they took care of us from start to finish. They made us feel like family and went above and beyond to make sure we had a great experience. If I could give them more than five stars, I definitely would! We highly recommend Zach and Zhane to anyone looking for their next vehicle. Do yourself a favor and go see these guys—you won’t be disappointed! ⭐️⭐️⭐️⭐️⭐️
Excellent customer service!
I want to give a big thank you to Aaron Sheppard, Chris Landrove and Luis Leon at the dealership for the excellent service they provided. They were extremely kind, professional, patient, and helpful throughout the entire process. They really took the time to listen to my concerns and made sure all of my car’s needs were taken care of.
It’s not always easy finding people who genuinely care about their customers, but they went above and beyond to make sure I was taken care of and left feeling confident about my vehicle. I truly appreciate ... Read More Google - Aug 24, 2026
(Translated by Google) Excellent (Original) Excelente
Luke was nice. Patterson was nice. Truck is nice. Overall good experience.
My sales person, Luke was fantastic. He was funny, relaxing and made my experience a comfortable purchase. He was knowledgeable and confident. If you go there seek him out and you will it be disappointed. Great guy!!!!!!!!
I had a great experience at Carl Black Chevrolet. Gus did a awesome job. He set me up. I appreciate Raheim for helping me out too so they both did an awesome job and the finance guy Lewis.
We’ve purchased multiple vehicles from Carl Black Chevrolet, and every experience has been great especially because of Zach! He has been an incredible salesman and has helped us find the perfect vehicle each time.
Zach is extremely knowledgeable, informative, professional, and genuinely easy to work with. He takes the time to listen to what we’re looking for, answers all of our questions, and makes the entire process quick and stress-free without ever making us feel pressured.
We’ve continued to come back to Carl Black because of the great experiences we’ve had, and having Zach there makes ... Read More Google - Aug 22, 2026
Nelson did a great job communicating
Every time I shop for a car at Carl black, Zach is my guy very respectful and always goes above and beyond!
Zach was the best! Highly recommend him.
Zach was wonderful. He was knowledgeable and very efficient.
I am not very comfortable with the whole car purchasing experience. The whole process I find daunting, puts me on edge and defensive. Zach was attentive, very knowledgeable about the vehicle, and explained every stage of the process. His customer service is outstanding; that put both my wife and I at ease. Great experience!
Darius was very helpful and patient with me, he provided me with all the information I needed to purchase my new car. I am very happy with the service here and will recommend to anyone. Thank you 😊
Best buying experience I have ever had…and I used to work for a dealer. Fantastic service, knowledge and experience. Go see Zhayne if you want a stress free purchase
We had the pleasure of purchasing our new truck from Zack. He was very professional, friendly and extremely knowledgeable of the vehicle. He made the transition quick and stress free! Will definitely be referring him and his team and purchasing again in the future. Thank you Zack!!
Zach was awesome. Not only was he knowledgeable of the Vehicle, but he was very personable and appreciative of my time. He worked with me to get me the best deal. I definitely recommend using him for your next purchase!
LOVE this place! Zach was SUPER helpful, friendly, informative and professional. Buying cars can be frustrating and cumbersome, but Zach made the experience easy and enjoyable. Definitely coming back for my next car purchase.
We went to Chevrolet just to look around, and then we met Michael Carpino, who was very patient in assisting us. Until we finally chose a vehicle. We got the paperwork sorted out so we could buy it, and we were able to take it home right away since it already had it's license plate. Thank you Michael Carpino your an excellent good costumer service.
Just picked up a new Chevy Bolt EV and couldn't be happier with the experience. Zhane took great care of us - straightforward, no pressure, and got us a genuinely good deal. If you're in the market, ask for him. Thanks again!
Zhane was amazing! Everyone at the dealership was pleasant to work with.
Ask for Zhane! He really knows all the small details of Chevy’s products both in and out and took great care in making sure I was satisfied and understood the process as well as made sure I received the most incentives I could. Luis and the finance team supported him and helped craft a deal for an atypical situation. I was pleased with the entire process and very pleased with the value proposition of the Traverse.
Sach
I can't say enough good things about my experience at Carl Black Chevrolet Buick GMC. I drove down from Tallahassee specifically because Joaquin Anchoverri found exactly the car I wanted at the price I wanted — no games, no pressure, no runaround.
The whole process was refreshingly simple. Joaquin had everything set up before I even arrived, so I was in and out in no time. That kind of straightforward, no-nonsense service is hard to find at a dealership these days, and it made the drive completely worth it.
I won't buy a GMC anywhere else. If you're ... Read More Google - Aug 10, 2026
Luke was more than helpful, he went the extra mile to make sure I was satisfied and well taken care of. If I had to do it again, I would definitely choose Luke to help me. Very kind young man and Carl Black has a true gem! Thanks Luck for everything.
Friendly group. Zhane, Louis and Shami did an outstanding job getting me in and out with my new vehicle in no time at all. From the sales team to the service department. The Carl Black Orlando dealership is top notch in my opinion. EVEN HAD FRESH SUSHI ON SITE! 💥💥💥
Everything about my purchase was top notch, prompt communication, transparent pricing and fast paperwork! Zach R. and Shami J. are the best sales and finance team we’ve ever worked with!! Extremely satisfied with our experience! Love our brand new Yukon XL Elevation!
My service advisor, Ciara, was amazing! I was in and out with no issues. I will be back to work with her.
This was the best buying experience i've had in a long time. Thank you to the whole staff especially Joshua huertas working with me and doing his best to get me what I wanted thank you all
(Translated by Google) Excellent! They help you a lot to get the best deal (Original) Excelencia! Te ayudan demasiado a conseguir el mejor negocio
Tyler is awesome! When I get my work vehicle serviced he gets me in an out! Call this guy! ⭐️⭐️⭐️⭐️⭐️
Zach Rodriguez the salesman was amazing he was so good and he helped us to get the best deal.
Shout out to Stefan Francis, Best service advisor I have met. He is always accessable and willing to take the time to keep me in the loop even when stressful warranty issues were required.
Great experience with Josh in Service and Darius Melton in Sales. Both are great to work with. Josh handled the service needs on the Sierra 2500 and Darius processed through purchasing the Yukon XL in record time. Great team to work with.
⭐⭐⭐⭐⭐
We recently purchased our new 2026 GMC Denali from Carl Black Chevrolet, and once again, the experience was outstanding. This is the third vehicle our family has purchased from this dealership, and we continue to come back because of the exceptional service we receive every time.
A huge thank you to Joshua Huertas for making this purchase such a positive experience. Joshua is truly one of the best sales professionals we have ever worked with. He was knowledgeable, patient, honest, and always available to answer our questions throughout the entire process. He took the time to understand exactly what we were ... Read More Google - Aug 4, 2026
(Translated by Google) Excellent service, thank you for the way you treated me. I highly recommend them; they explain everything. I am more than satisfied. (Original) Excelente servicio gracias por el trato que me dieron los recomiendo te explican todo estoy más que satisfecha
We had a great experience with Carl Black and our salesman Michael Carpino! Michael was very knowledgeable and helped us find the exact car we were looking for. He listened to our needs and was not “pushy” or try to pressure us into anything we didn’t want. Michael and the rest of the Carl Black staff made the car buying process quick, simple, and easy from start to finish!